Your Data, Your Rights
At luck97, we handle your personal information with care and full transparency. This policy explains in plain English exactly what data we collect, why we need it, how it is stored and what rights you have over it as a Pakistani member of our platform.
Privacy at a Glance
Before the detailed policy, here are the six things that matter most to Pakistani users when it comes to how luck97 handles their data.
luck97 never sells, rents or trades your personal data to third-party advertisers or data brokers. Your information stays on luck97's systems and is used only for the purposes described in this policy.
All data transmitted between your device and luck97 is protected by 256-bit SSL encryption. Sensitive data at rest — including payment details and identity documents — is stored with equivalent encryption standards.
luck97 only collects the personal data it genuinely needs — to verify your identity, process payments, prevent fraud and provide customer support. We do not collect data speculatively or for purposes we cannot justify.
Marketing communications from luck97 are opt-in only. You can update your communication preferences at any time from your account settings. We will not send you promotional emails or SMS without your explicit consent.
Every category of data luck97 collects is listed in this policy with a clear explanation of why it is needed. There are no hidden data collection practices operating behind the scenes on our platform.
luck97 adheres to applicable data protection laws and anti-money-laundering regulations. KYC and AML obligations require us to retain certain records but we do so only to the minimum extent required by law.
This Privacy Policy explains how luck97 collects, uses and protects your personal information. It applies to every person who registers an account, visits the platform or interacts with luck97 in any way. By using luck97 you agree to the practices described here. Questions? Contact us at support@luck97.click any time.
This Privacy Policy ("Policy") is issued by luck97 ("we", "us", "the platform") and applies to all personal data processed in connection with the luck97 website at luck97.click, the sportsbook, casino games, jackpot slots, poker, roulette, virtual sports and any associated mobile applications or promotional activities.
When we say "personal data" in this Policy, we mean any information that can identify you as an individual — directly or indirectly. This includes your name, CNIC number, mobile number, email address, payment details and even your IP address in certain contexts.
luck97 takes privacy seriously not just because the law requires it, but because Pakistani users have the right to know exactly how their information is being used by any platform they trust with their financial details. We have written this Policy in plain English deliberately — legalese helps nobody.
This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.
luck97 collects personal data through several channels. The table below sets out every category of data collected, where it comes from and why we need it.
luck97 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs or health information unless directly relevant to a responsible gaming assessment and only with your explicit consent.
Every use of your personal data by luck97 is tied to a specific, legitimate purpose. We do not use data for purposes beyond those described here without notifying you and, where required, obtaining fresh consent.
Every luck97 member in Pakistan has full control over how their data is used.
luck97 processes personal data only where a valid legal basis exists. The following bases apply to different categories of processing:
Where luck97 relies on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure our interests do not override your fundamental rights and freedoms. The results of these assessments are available on request.
luck97 does not sell, rent or trade your personal data to any third party. Data sharing is limited to the following strictly controlled categories of recipient, each bound by confidentiality obligations and, where relevant, regulatory requirements:
To process your deposits and withdrawals in PKR, luck97 shares the minimum necessary financial data with authorised payment processors including Easypaisa, JazzCash, NayaPay, SadaPay and partner banks. These providers are regulated financial institutions and are subject to their own data protection obligations.
luck97 uses regulated third-party identity verification services to fulfil our KYC obligations. Your identity documents and biometric verification data are processed by these providers in accordance with their own data protection policies and applicable regulations.
Where required by law — for example in response to a valid court order, regulatory investigation or anti-money-laundering report — luck97 may be legally obligated to share specific data with relevant authorities. luck97 will always seek to minimise such disclosures to the minimum required.
luck97 uses third-party cloud infrastructure and technology services to operate the platform. These providers act as data processors under our instruction and are contractually prohibited from using your data for any purpose beyond providing their services to luck97.
luck97 will never share your contact details or betting history with third-party marketers or advertisers. You will not receive marketing from third parties as a result of being a luck97 member.
luck97 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The retention periods for different data categories are as follows:
When data is no longer required under the applicable retention period, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.
luck97 is built on trust — every policy decision is made with Pakistani members in mind.
Protecting your data from unauthorised access, loss or disclosure is a core operational priority at luck97. We employ multiple layers of security including:
Despite these measures, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your luck97 account, enable 2FA and keep your registered mobile number up to date for security alerts.
luck97 uses cookies and similar tracking technologies on its website and platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and, where you have consented, help us understand how you use the site.
You can manage your cookie preferences through the cookie settings banner displayed on your first visit to luck97. Your browser settings also allow you to block or delete cookies, though doing so for essential cookies will affect platform functionality.
As a luck97 member you hold the following rights over your personal data. These rights are not bureaucratic formalities — they are genuine entitlements that luck97 takes seriously and responds to promptly.
Request a copy of all personal data luck97 holds about you. We will provide this within 30 days of your verified request at no charge.
If any personal data luck97 holds about you is inaccurate or incomplete, you can request a correction at any time via support.
Request deletion of your personal data where there is no overriding legal obligation to retain it. Note that AML regulations require us to retain certain records for 5 years.
Request that processing of your data is paused — for example while the accuracy of data is disputed or a legitimate interest objection is assessed.
Where processing is based on consent or contract performance, request your data in a structured, machine-readable format for transfer to another service.
Object to processing based on legitimate interests at any time. luck97 will cease processing unless compelling legitimate grounds can be demonstrated that override your interests.
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, email support@luck97.click with the subject line "Data Rights Request" and include your registered email address and CNIC number for identity verification. luck97 will respond within 30 days and will not charge a fee for reasonable requests.
luck97 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of a person under 18, we will close the account immediately, retain minimum records required for regulatory compliance and delete all other data associated with that account.
If you are a parent or guardian and you believe your child has created a luck97 account, please contact us at support@luck97.click immediately with your child's registered email address and we will take action within 24 hours.
luck97 operates age verification checks at registration and reserves the right to request documentary proof of age at any point. We take our responsibility to prevent underage gambling seriously and this extends to protecting the personal data of minors.
The luck97 platform may, from time to time, contain links to third-party websites or services — for example in promotional content or informational articles. luck97 is not responsible for the privacy practices of any third-party website and this Policy does not apply to those sites.
Before providing any personal information to a third-party website, we encourage you to read that site's own privacy policy. luck97 cannot be held responsible for the data handling practices of any third party regardless of how you arrived at their website.
luck97 reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, legal obligations or the services we offer. When material changes are made — changes that could meaningfully affect your rights or how your data is used — we will notify active members via the email address or mobile number on their account at least 7 days before the changes take effect.
The current Policy is always available at luck97.click/privacy-policy with the effective date displayed at the top. Minor updates that do not change the substance of the Policy — such as clarifications or corrections — may be made without notice, though the effective date will be updated.
If you disagree with any revised Policy, you should stop using luck97 and request account closure. Continued use of the platform after the effective date of any revision constitutes acceptance of the updated Policy.
If you have a question about this Privacy Policy, want to exercise any of your data rights, or wish to make a complaint about how luck97 has handled your personal information, please contact us through one of the following channels:
luck97 aims to respond to all privacy-related queries within 24 hours and to complete substantive data rights requests within 30 days of identity verification. Formal complaints will receive a written response within 5 business days.
If you are not satisfied with how luck97 has handled a privacy complaint, you have the right to escalate to a relevant data protection authority. luck97 will cooperate fully with any regulatory investigation and we will always provide you with information about your right to escalate when responding to a complaint.
Related policies: Terms and Conditions · Responsible Gaming · FAQ. Last reviewed and updated: June 2025.
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